8x8 Integration

Quil supports an integration with 8x8, allowing you to automatically capture and transcribe recorded calls, generate meeting notes, and push them directly into your ATS or CRM — no manual entry required.

How to Set Up

Setup for Quil’s integration with 8x8 requires the following:

• API Key

• API Secret

To obtain these:

1. Log in to your 8x8 Admin Console

2. Navigate to the API Keys section

3. Generate and copy your API credentials

For full instructions, refer to 8x8’s API documentation.

How it works

Once integrated:

• 8x8 recordings are automatically pushed to Quil

• Quil transcribes the audio and creates notes

• Quil uses the phone number from the call to match it with the correct candidate or contact in your ATS/CRM

• Notes are automatically pushed into the matched record

All 8x8 calls processed by Quil will default to your default meeting type.

How to Record calls

To make sure a call is processed by Quil, it must be recorded in 8x8.

To manually record a call:

To ensure Quil receives a recording to transcribe, you must manually start a recording during the call:

To record a call:

1. While on a call in 8x8 Work for Desktop, click the More button (three dots)

2. Select Record from the menu

3. A recording notification bar will appear at the top of your call screen

4. A voice prompt will notify both parties that the call is being recorded

To stop the recording:

• • Click Stop in the notification bar

  • A second voice prompt will confirm the recording has stopped

⚠️ Recording features are subscription-based and may require admin enablement. Recording laws vary by location — always notify the other party if required.

After the recording has been completed. The recording will be pushed to Quil automatically.

With the a completed call, Quil will use the phone number from the call to search your ATS/CRM for a candidate record, to then push the notes to record. When using the RingCentral integration all completed and recorded calls will default to your default meeting type.

Tip: To select a default meeting type, please see our help article HERE

If you need help setting up the integration or troubleshooting call recordings, reach out to your Quil point of contact or email support@quil.ai.